Qualification Pack - National Occupational Standards (QP-NOS)
These are standards registered under National Qualification Registry (NQR).
These are standard documents validated by stakeholders from industry, academia and associations pan India.
National Occupational Standards (NOS) describe best practices by bringing together performance criteria, knowledge and skills pertaining to a job role. A set of NOSs related to a specific job role is called Qualification Pack (QP). Qualification Pack for every Job Role is pegged at a NSQF Level.
For other resources like participant handbook, facilitator guide, equipment list, etc., please write to hsscst@healthcare-ssc.in.
DIABETES EDUCATOR
Diabetes Educator: Health professionals involved in the care of people with diabetes through communication, counselling and education. Individuals in this job are involved in understanding the impact of health behavior and lifestyle on acute and chronic problems of diabetes and provide a comprehensive, cost effective and self-care management plan.
| Qualification Pack Title |
QP ID. |
Proposed NSQF level |
Notional hours |
Class Room & Skill Lab Training |
OJT/ Clinical/ Lab Training |
| Diabetes Educator |
HSS/Q8701 |
4 |
360 |
240 hrs. |
120 hrs. |
DIABETES ASSISTANT
A Diabetes Assistant assists the physician in developing a comprehensive, cost effective and Diabetes Self-Management Education (DSME) plan for individuals suffering from pre-diabetic and diabetic symptoms. The candidate is involved in imparting the understanding of the effects of healthy behavior and lifestyle on acute and chronic problems related to diabetes.
| QP Name |
QP ID. |
NSQF Level |
Notional Hours |
Class and Skill Lab training |
OJT/Clinic/Lab Training Hours |
| Diabetes Assistant |
HSS/Q8703 |
4 |
1500 |
500 |
1000 |
DIETETIC AIDE
The Dietetic Aide works under the supervision of a registered
Dietician. The individual's responsibilities include preparing and serving meals to
patients with specific dietary and nutritional needs, complying with diet regulations
and food handling practices, maintaining safety and sanitary standards, and
performing certain administrative functions.
| QP Name |
QP ID. |
NSQF Level |
Notional Hours |
Class and Skill Lab training |
OJT/Clinic/Lab Training Hours |
| Dietetic Aide |
HSS/Q5201, v2.0 |
3 |
1000 |
300 |
700 |
DIET ASSISTANT
The DA assists a registered Diet in planning, preparing and serving meals to patients with specific dietary and nutritional needs. The DA is also known as Dietetic Assistant or Dietary Assistant. Some of the key responsibilities of the Diet Assistant include diet preparation, diet regulations, food handling, safety and sanitary standards and certain administrative functions.
| Qualification Pack Title |
QP ID. |
Proposed NSQF level |
Notional hours |
Class Room & Skill Lab Training |
OJT/ Clinical/ Lab Training |
| Diet Assistant |
HSS/Q5201 |
4 |
480 hrs |
300 hrs. |
180 hrs. |
EMERGENCY MEDICAL TECHNCIAN- BASIC
Individuals at this job need to provide emergency medical support and care to individuals who are critically ill or injured and transport them to a medical facility within stipulated time limits.
| Qualification Pack Title |
QP ID. |
Proposed NSQF level |
Notional hours |
Class Room & Skill Lab Training |
OJT/ Clinical/ Lab Training |
| Emergency Medical Technician-Basic |
HSS/Q2301 |
4 |
360 hrs |
240 hrs. |
120 hrs. |
GENERAL DUTY ASSISTANT
Individuals in this job provide patient care and assist in preparing patient’s unit. Some of the key responsibilities of a General Duty Assistant are to provide personal care, comfort and assistance in fulfilling the nutritional and elimination needs of the patient while ensuring their safety.
| QP Name |
QP ID. |
NSQF Level |
Notional Hours |
Class and Skill Lab training |
OJT/Clinic/Lab Training Hours |
| General Duty Assistant |
HSS/Q5101, v2.0 |
4 |
1000 |
420 |
580 |
HOME HEALTH AIDE
Individuals in this job provide assistance to patients with diverse needs in carrying out their daily living activities at different care settings like home, old age home, hospice, etc. Some of the key responsibilities of a Home Health Aide are to provide personal care, comfort and assistance to the patient while they are coping up with their health conditions. They also report the health status to the service providers or other health professionals.
| QP Name |
QP ID. |
NSQF Level |
Notional Hours |
Class and Skill Lab training |
OJT/Clinic/Lab Training Hours |
| Home Health Aide |
HSS/Q5102, v2.0 |
3 |
1000 |
240 |
580 |
MEDICAL RECORDS ASSISTANT
The individual compiles, processes, and maintains medical records of patients in a manner which meets the medical, administrative, ethical, legal, and regulatory requirements of the health care system following its latest coding systems and standards.
| QP Name |
QP ID. |
NSQF Level |
Notional Hours |
Class and Skill Lab training |
OJT/Clinic/Lab Training Hours |
| Medical Records Assistant |
HSS/Q5501, v2.0 |
4 |
1500 |
600 |
900 |
MEDICAL RECORDS AND HEALTH INFORMATION TECHNICIAN
Medical Records and Health information Technician compile, process, and maintain medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system. They process, maintain, compile, and report patient information for health requirements and standards in a manner consistent with the healthcare industry's numerical coding system.
| Qualification Pack Title |
QP ID. |
Proposed NSQF level |
Notional hours |
Class Room & Skill Lab Training |
OJT/ Clinical/ Lab Training |
| Medical Records and Health Information Technician |
HSS/Q5501 |
4 |
1000 hrs |
600 hrs. |
400 hrs. |
PHLEBOTOMIST
A Phlebotomist draws blood samples from patients for
laboratory testing and analysis and also guides patients in collection of other type of
samples like urine, stool, sputum, etc. This may be done at the laboratory, collection
centre, or at the client site. The incumbent also ensures availability and suitability of
supplies to be used in the process. The person is also responsible for other activities
such as labelling, record keeping and other related documentation.
| QP Name |
QP ID. |
NSQF Level |
Notional Hours |
Class and Skill Lab training |
OJT/Clinic/Lab Training Hours |
| Phlebotomist |
HSS/Q0501, v2.0 |
4 |
1000 |
500 |
500 |
PHLEBOTOMY TECHNCIAN
Individuals in this job need to draw quality blood samples from patients and prepare those specimens for medical testing.
| Qualification Pack Title |
QP ID. |
Proposed NSQF level |
Notional hours |
Class Room & Skill Lab Training |
OJT/ Clinical/ Lab Training |
| Phlebotomy Technician |
HSS/Q0501 |
3 |
600 hrs |
360 hrs. |
240 hrs. |
MEDICAL EQUIPMENT TECHNICIAN (BASIC CLINICAL EQUIPMENT)
Medical Equipment Technician (Basic Clinical Equipment) install, maintain and repair patient care equipment. They perform inspection, installation, and preventative maintenance of general clinical equipment, including appropriate documentation for all service activities and training the hospital staff.
| Qualification Pack Title |
QP ID. |
Proposed NSQF level |
Notional hours |
Class Room & Skill Lab Training |
OJT/ Clinical/ Lab Training |
| Medical Equipment Technician (Basic Clinical Equipment) |
HSS/ Q 5601 |
3 |
600 hrs |
360 hrs. |
240 hrs. |
GERIATRIC CARE ASSISTANT
GERIATRIC CARE ASSISTANT provides routine individualized care to geriatrics at hospitals/ home set up/old age homes/community centers etc. They assist in maintaining activities of daily living for geriatrics & work in collaboration with healthcare team, individuals, and care takers to deliver the prescribed healthcare services.
| QP Name |
QP ID. |
NSQF Level |
Notional Hours |
Class and Skill Lab training |
OJT/Clinic/Lab Training Hours |
| GERIATRIC CARE ASSISTANT |
HSS/Q 6001 |
4 |
1500 |
640 |
860 |
HOSPITAL FRONT DESK COORDINATOR
Individuals in this job are usually the first contact point in healthcare organizations encountered by patients and visitors, whether on the phone, online or in person. They assist in coordination at Front Desk at Healthcare Facility.
| QP Name |
QP ID. |
NSQF Level |
Notional Hours |
Class and Skill Lab training |
OJT/Clinic/Lab Training Hours |
| Hospital Front Desk Coordinator |
HSS/Q 6101 |
4 |
1000 |
300 |
700 |
PATIENT RELATIONS ASSOCIATE
Individuals in this job are responsible for counseling, assisting and supporting patients & visitors as per their needs along with effectively managing front desk services in a healthcare setup without giving any opinions / assurances on clinical matters. They perform certain administrative task such as maintenance of records, paperwork, billing, basic management concepts & computer knowledge.
| QP Name |
QP ID. |
NSQF Level |
Notional Hours |
Class and Skill Lab training |
OJT/Clinic/Lab Training Hours |
| Patient Relations Associate |
HSS/Q 6102 |
5 |
500 |
300 |
200 |
ASSISTANT DUTY MANAGER – PATIENT RELATION SERVICES
The individual at this job supervises front desk activities for maintaining a professional work environment. They facilitate to implement the defined process laid down for effective management of hospital front desk activities and also effectively guide and monitor concerned staff. Exhibit skills in terms of team supervision, administrative support, supervisory support, office harmony, crisis handling and customer service.
| QP Name |
QP ID. |
NSQF Level |
Notional Hours |
Class and Skill Lab training |
OJT/Clinic/Lab Training Hours |
| Assistant Duty Manager – Patient Relation Services |
HSS/Q 6103 |
6 |
1100 |
700 |
400 |
DUTY MANAGER – PATIENT RELATION SERVICES
The individual at this job oversee and manage patient care services departments in a hospital. They are involved in planning, organizing, directing and controlling related resources at Hospital Front Desk. They also collaborate with other department to design, develop and implement process & services of the center including personnel, financial, facilities, equipment and supplies.
| QP Name |
QP ID. |
NSQF Level |
Notional Hours |
Class and Skill Lab training |
OJT/Clinic/Lab Training Hours |
| Duty Manager – Patient Relation Services |
HSS/Q 6104 |
7 |
1100 |
700 |
400 |
PRADHAN MANTRI AROGYA MITRA
The Pradhan Mantri Arogya Mitra (AM) is the primary contact for the beneficiaries at every empanelled hospital care provider. The AM shall be extensively responsible for operating the Beneficiary Identification System to identify and verify the beneficiaries entitled under Ayushman Bharat – Pradhan Mantri Jan Arogya Yojna (AB-PMJAY); undertaking Transaction Management such as submitting requests for Pre-Authorization and Claims and guiding the Beneficiary about the overall benefits under AB-PMJAY and providing information related to prompt treatment at empaneled health care provider.
| QP Name |
QP ID. |
NSQF Level |
Notional Hours |
Class and Skill Lab training |
OJT/Clinic/Lab Training Hours |
| PRADHAN MANTRI AROGYA MITRA |
HSS/Q6105 |
4 |
45 |
45 |
NA |
Healthcare Quality Assurance Manager
A Healthcare Quality Assurance Manager’s main job is to ensure that healthcare organization gets the right guidance to implement quality accreditation/certification standards and healthcare personnel are guided to
follow quality parameters at all times. They may implement the quality accreditation/certification process directly in the healthcare organization depending on its size and nature of services.
| QP Name |
QP ID. |
NSQF Level |
Notional Hours |
Class and Skill Lab training |
OJT/Clinic/Lab Training Hours |
| Healthcare Quality Assurance Manager |
HSS/Q6106 |
6 |
500 |
200 |
300 |
Yoga Therapy Assistant
Health care professionals who demonstrate and assist to
provide yoga therapies to the individuals by creating appropriate and conducive
ambience. These professionals follow prescriptions and provides support to
individuals before, during and after therapy. They also perform basic
administrative functions including record maintenance of day to day activities at
work place.
| QP Name |
QP ID. |
NSQF Level |
Notional Hours |
Class and Skill Lab training |
OJT/Clinic/Lab Training Hours |
| Yoga Therapy Assistant |
HSS/Q4001 |
4 |
700-900 |
460-560 |
240-340 |
Panchkarma Technician
The individuals in this job provide panchakarma therapy as
per the prescription by creating appropriate and conducive ambience, and
ensuring the availability of required materials, herbs and related formulations.
These professionals provide support to individuals before, during and after
therapy. They also perform basic administrative functions including record
maintenance of day to day activities at work place.
| QP Name |
QP ID. |
NSQF Level |
Notional Hours |
Class and Skill Lab training |
OJT/Clinic/Lab Training Hours |
| Panchkarma Technician |
HSS/Q3601 |
4 |
1500 |
1000 |
500 |
Central Sterile Service Department (CSSD) Assistant
Healthcare professionals who are responsible for functions
of decontamination, assembly and sterile processing, sterile storage, and
distribution. They direct other personnel in department for sterilization, cleaning
and disinfection process.
| QP Name |
QP ID. |
NSQF Level |
Notional Hours |
Class and Skill Lab training |
OJT/Clinic/Lab Training Hours |
| Central Sterile Service Department (CSSD) Assistant |
HSS/Q6201 |
4 |
1580 |
1000 |
580 |
General Duty Assistant-Advanced
Individual on the job provides patient care and helps maintain a conducive environment in various departments of hospital/home setting. Some of the key responsibilities include maintaining activities of patient’s daily living, patient’s comfort, safety and health needs. They monitor or report changes in health status. This job requires the individual to work in collaboration with doctors and nurses and other healthcare providers and deliver the healthcare services as suggested by them at a hospital or home setting in shifts.
| QP Name |
QP ID. |
NSQF Level |
Notional Hours |
Class and Skill Lab training |
OJT/Clinic/Lab Training Hours |
| General Duty Assistant-Advanced |
HSS/Q5103 |
4 |
900-1300 |
500-700 |
400-600 |